Water in the hallway at 2am? We are already on the way.

All Counties Restoration handles flood, fire, mold, biohazard and understructure damage for homes and businesses from San Diego to Los Angeles. One call puts a trained crew at your door, day or night, and we work straight with your insurance so you do not have to fight it alone.

Call 619.751.8829 Request emergency service
  • Live dispatcher 24/7/365
  • Insurance billed direct
  • San Diego, Orange and LA counties

Get a crew dispatched

Four details and a dispatcher calls you back within 10 minutes.

Urgent and water is still running? Call instead. It is faster.

Damage does not wait for business hours, and neither do we.

Water keeps moving after the pipe is shut off. It wicks up drywall about an inch every hour, soaks into the pad under your carpet and settles into the subfloor where nobody can see it. Inside 24 to 48 hours, mold can begin to grow. Smoke residue from a kitchen fire starts etching glass and staining grout within days. The difference between a weekend repair and a month of reconstruction is usually how fast someone qualified shows up.

That is why our phones are answered by a real dispatcher every hour of every day, and why our trucks are stocked and ready to roll the moment you hang up.

60min
Arrival target anywhere from San Diego to Los Angeles
24/7
Real people on the phone, never an answering service
3counties
San Diego, Orange and Los Angeles, coast to inland
1contact
Your project lead stays with you from first call to final walkthrough

What to do in the next hour

Most people call us while standing in the middle of the mess, not sure what is safe to touch. Pick what happened and follow these steps while our crew is on the way. They protect your family, your belongings and your insurance claim.

Do this now

  1. Shut off the main water valve. In most Southern California homes it sits in a box near the street or on an outside wall facing the front.
  2. If water is near outlets, cords or the panel, turn off power to those rooms at the breaker before you step in.
  3. Take photos and a slow video of every wet room before you move anything. Your adjuster will want to see it as it was.
  4. Lift furniture legs onto foil or wood blocks and move rugs, papers and electronics to a dry room.
  5. Wipe standing water off wood furniture and open cabinet doors so air can reach inside.

Please do not

  • Use a household vacuum on water. It is a shock risk and it will ruin the vacuum.
  • Turn on ceiling fans or lights in a room with a wet ceiling.
  • Throw away damaged items before they are photographed and listed for the claim.
  • Wait until Monday. Wet drywall and carpet pad start to break down within a day.

Everything we restore

Eight kinds of damage, one crew. Whether the problem started with a burst supply line in Chula Vista or a kitchen fire in Pasadena, you get the same trained technicians, the same equipment and the same honest scope of work.

Water spraying from a corroded brass pipe fitting

01Water damage and burst pipes

Slab leaks, failed water heaters, cracked supply lines under the sink, a washing machine hose that gave out overnight. Southern California homes are full of aging copper and plastic lines, and when one lets go the water rarely stays in one room. We find where it went, pull it out and dry the structure back to its normal moisture level, not just until it feels dry to the touch.

  • Truck mounted extraction for carpet, pad and hard floors
  • Thermal imaging and moisture mapping behind walls and under floors
  • Commercial dehumidifiers and air movers sized to the room
  • Daily moisture readings logged for you and your adjuster
Request water damage service
Floodwater against a brick home with sandbags at the door

02Flood cleanup

When an atmospheric river parks over the coast, storm drains back up and water comes in under doors, through garages and into lower levels. Floodwater from outside is never clean. It carries soil, oil and sewage, so it is treated as contaminated from the start. We remove it, remove what cannot be saved, disinfect what can and dry the building properly so the problem does not return as mold in the spring.

  • High volume pumping for garages, basements and ground floors
  • Safe removal of soaked drywall, insulation and flooring
  • Antimicrobial treatment of every exposed surface
  • Content pack out and storage while the space dries
Request flood cleanup
House with a fire damaged roof and exposed framing

03Fire damage restoration

After the fire trucks leave, a home is left open to weather, theft and a second round of damage from the water used to put the fire out. We secure the property first with board up and roof tarping, then deal with the water, then start the long work of cleaning, deodorizing and rebuilding. You get one plan, in writing, with a clear order of work.

  • Emergency board up, fencing and roof tarping the same day
  • Water removal from firefighting efforts
  • Structural cleaning and removal of charred materials
  • Full rebuild when you are ready, handled by the same team
Request fire damage service
Room with debris and soot stained walls after a fire

04Smoke and soot cleanup

Smoke travels far past the burn. A small kitchen fire can leave a greasy film in every bedroom, and wildfire season can push fine ash through attic vents in homes that never saw a flame. Soot is acidic, so it keeps doing damage until it is removed with the right method for the surface it landed on.

  • Dry sponge and chemical cleaning matched to each surface
  • HVAC and duct cleaning so residue is not recirculated
  • Thermal fogging and hydroxyl treatment for lasting odor
  • Cleaning of clothing, soft goods and salvageable contents
Request smoke cleanup
Dark mold spreading across a white interior wall

05Mold remediation

The marine layer keeps coastal homes damp for months, and a slow leak inside a wall can feed mold for a year before anyone smells it. Remediation is not wiping a stain. It is finding the moisture source, sealing the area so spores do not travel, removing what is contaminated and proving the space is clean before walls are closed back up.

  • Containment with plastic barriers and negative air pressure
  • HEPA air scrubbing and HEPA vacuuming of every surface
  • Removal of affected drywall, insulation and trim
  • Moisture source repair so it does not come back
Request a mold inspection
Technician in a full protective suit and respirator

06Biohazard and trauma cleanup

Some calls are the hardest day of a family's life. Unattended deaths, accidents, crime scenes, hoarding situations and sewage backups all require the same thing: people who arrive in unmarked vehicles when you ask, work quietly, and leave the space clean, safe and free of anything that could make someone sick.

  • Blood and bodily fluid cleanup with full protective gear
  • Category 3 sewage removal and sanitizing
  • Licensed transport and disposal of biohazard waste
  • Unmarked vehicles and complete discretion on request
Request biohazard cleanup
Opened ceiling showing damaged framing and exposed wiring

07Understructure and crawl space

Older homes across Los Angeles and the San Diego hills sit on raised foundations with crawl spaces that nobody visits. That is exactly where a slow drain leak, pooled irrigation water or a failed vapor barrier can rot joists and grow mold for years. We go under the house, find the damage, dry it and repair it so the floor above stays solid.

  • Crawl space inspection with moisture and wood readings
  • Standing water removal and subfloor drying
  • Joist, sill plate and subfloor repair or replacement
  • New vapor barriers and ventilation fixes
Request an understructure inspection
Hands applying fresh plaster to a wall with two trowels

08Reconstruction

Cleanup is only half the job. Once the structure is dry and clean, the walls, floors and cabinets have to go back in, and they should match what was there before. Keeping the rebuild with the same team means no gap between contractors, no finger pointing and one person who knows your home from the day it was damaged.

  • Drywall, texture matching and paint
  • Flooring, baseboards and trim
  • Cabinet and countertop replacement
  • Final walkthrough with you before we call it done
Request a rebuild estimate

From your first call to the final walkthrough

You should never have to wonder what happens next. This is how every job runs, whether it is one wet bathroom or a whole building.

Room opened to the studs during structural drying
Copper water lines exposed inside an opened wall
  1. Minute 0

    You call, a person answers

    A dispatcher asks a few quick questions: what happened, whether water is still running, whether anyone is hurt. You get a clear arrival window and a text with the name of the crew lead heading your way.

  2. Within about 60 minutes

    We arrive and make it safe

    First job on site is stopping the damage. That can mean shutting off water or power, tarping a roof, boarding a window or setting up containment around mold or a biohazard area.

  3. First few hours

    We inspect and document everything

    Thermal cameras and moisture meters show where the damage actually reached. We photograph every room and write a scope of work you can read, before any tear out begins.

  4. Day one

    Extraction, cleanup and removal

    Water comes out, unsalvageable materials come out, and contents that can be saved are protected or packed out. Nothing of yours is thrown away without being listed for your claim.

  5. Days two to five

    Drying and daily monitoring

    Equipment runs around the clock. A technician visits every day to take readings and adjust it, and you get those numbers so you can watch the space get back to dry standard.

  6. After that

    Rebuild and walkthrough

    Once the structure is verified dry and clean, we put your space back together. We walk it with you at the end and fix anything that is not right before the job is closed.

Two story Southern California home with palm trees in the front yard
We bill your carrier directly. On an approved claim, you pay your deductible and nothing more for covered work.

Your insurance claim, handled with you, not left to you

Most homeowners file one or two claims in their whole life. Adjusters handle hundreds a year. That gap is where claims get underpaid, delayed or denied. We close it by giving your carrier exactly what it needs, in the format it expects, from the very first day.

  • Photo and video recordof every affected room before, during and after the work
  • Moisture maps and daily logsthat prove what was wet and when it reached dry standard
  • Itemized estimatewritten in the same pricing software most adjusters use, so there is less back and forth
  • Contents inventoryof damaged belongings with photos, ready for your personal property claim
  • Direct communicationwith your adjuster, while you stay copied on everything

Good to know: in California, you choose who restores your property. Your insurance company may suggest a vendor, but you are not required to use them.

Start with a free assessment

Property managers, HOAs and business owners: one number for every building

A leak in unit 204 becomes a leak in 104 by morning. A sprinkler head knocked loose in a restaurant closes the doors for a Friday night. We set up priority response agreements so your properties are already in our system, with access notes, shut off locations and billing details on file before anything goes wrong.

  • Apartment communities
  • HOAs and condo associations
  • Office buildings
  • Restaurants
  • Retail and shopping centers
  • Medical and dental offices
  • Schools and churches
  • Warehouses
Ask about a priority response agreement

From the border to the Valley, we cover it

Crews are positioned along the whole Interstate 5 corridor, so a call from Oceanside gets the same response as a call from Long Beach. Tap a county to see the cities we serve most.

Downtown San Diego skyline reflected on the bay at night

San Diego County

Slab leaks in Chula Vista tract homes, coastal humidity in La Jolla and Encinitas, wildfire smoke drifting in from the backcountry. We know how homes here are built and where they fail.

San Diego · Chula Vista · Oceanside · Carlsbad · Escondido · El Cajon · Vista · San Marcos · Encinitas · National City · La Mesa · Santee · Poway · Coronado · La Jolla · Del Mar

Aerial view of the Orange County coastline and hillside homes

Orange County

Hillside homes with drainage problems, beach cities fighting salt air and moisture, and dense condo communities where one leak affects three units. We work with a lot of HOAs here.

Irvine · Anaheim · Santa Ana · Huntington Beach · Newport Beach · Costa Mesa · Fullerton · Orange · Garden Grove · Mission Viejo · Laguna Niguel · Lake Forest · Tustin · San Clemente · Dana Point · Yorba Linda

Palm lined road leading toward the Los Angeles skyline at golden hour

Los Angeles County

Prewar homes on raised foundations, hillside houses in the path of winter runoff and mid rise buildings where water travels floor to floor. Understructure work is a big part of what we do in LA.

Los Angeles · Long Beach · Torrance · Pasadena · Glendale · Burbank · Santa Monica · Inglewood · Downey · Whittier · Pomona · West Covina · Santa Clarita · Lancaster · Carson · Redondo Beach

What people say after the worst week of their year

Our water heater split at 1am. The dispatcher stayed on the phone and walked my husband to the shutoff while the truck was already driving. They had the carpet up and fans running before sunrise.

Maria G.Chula Vista · Water damage

I manage 140 units in Irvine. What I appreciate is that they send the same photos and moisture logs to me, the owner and the insurance adjuster, so nobody is waiting on anybody.

Derek S.Irvine · Property manager

After the kitchen fire I thought the whole downstairs was ruined. They saved the cabinets, got the smell out of every bedroom and handled the adjuster. We were home in three weeks.

Tanya R.Pasadena · Fire and smoke

They found mold under the bathroom floor that two other companies missed. The containment was clean, the crew was careful with our kids around, and it tested clear at the end.

Kevin and Lisa P.Carlsbad · Mold remediation

We needed help with my father's home after he passed. They were quiet, respectful and thorough, and they never made us feel rushed. I cannot thank them enough.

AnonymousLong Beach · Trauma cleanup

The crawl space under our 1940s house had been wet for who knows how long. They dried it, replaced two joists and put in a real vapor barrier. The floor does not bounce anymore.

Robert H.Glendale · Understructure

Questions we hear on almost every call

If yours is not here, ask the dispatcher. There is no charge for a conversation.

619.751.8829
How fast can you get to my property?

Our dispatch target is a crew at your door within 60 minutes anywhere between San Diego and Los Angeles. Traffic on the 5 and the 405 can stretch that, so the dispatcher gives you a real arrival window on the phone and texts you when the truck is close.

Will my homeowners insurance cover this?

Sudden and accidental damage, such as a burst supply line, a failed water heater or a fire, is covered by most California policies. Gradual leaks, flooding from outside and long term mold often are not. We read the situation with you on site and help you open the claim with the right facts, so you are not guessing when you call your carrier.

Do I have to use the company my insurance recommends?

No. In California you choose who repairs your property. Your carrier can suggest a vendor, but the decision is yours, and it does not change what your policy covers.

Is it safe to stay in my home during the work?

For clean water losses most families stay home while the drying equipment runs. For sewage, heavy smoke, active mold removal or biohazard work we usually recommend staying elsewhere for part of the job, and we tell you exactly which rooms and for how long. Many policies pay for a hotel while that happens.

How long does drying take?

Most rooms reach dry standard in three to five days. Dense materials like hardwood, plaster and concrete slabs can take longer. We take readings every day and share them with you, so you can see the progress instead of guessing.

Why is there so much equipment, and is it loud?

Drying is physics. Air movers push moisture out of materials and dehumidifiers pull it out of the air. The number of units is calculated from the size of the room and how wet it is. They hum steadily, like a loud fan. We place them to keep hallways and bedrooms usable wherever we can.

Do you handle commercial properties?

Yes. We work with apartment owners, HOAs, offices, restaurants and retail spaces, and we can set up a priority response agreement so your buildings go to the front of the line when something happens.

What does understructure service mean?

It is everything below your finished floor: crawl spaces, subfloors, joists, sill plates and slab foundations. Water and mold hide there because nobody looks, so we inspect, dry, treat and repair it.

Can you rebuild after the cleanup?

Yes. The same team that removes damaged materials puts back drywall, flooring, cabinets, paint and trim, so you are not hiring and coordinating a second contractor.

Tell us what happened. We will take it from here.

Send the details and a dispatcher calls you back, usually within 10 minutes, any hour. If water is still running or anyone is at risk, please call. A person picks up.

619.751.8829
  • Free on site assessment
  • Written scope before work starts
  • Insurance billed direct on approved claims
  • info@acrestoration.net
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